Why those calls might not really be originating from India

This free Business English lesson focuses on customer wants, customer needs, market and target market. You can learn free English as a second language (ESL) for business, beginner or intermediate lessons. I teach free every day so subscribe. Please practice your English by speaking, reading, and writing. Hopefully you can talk with your friends soon!

Sage North America is part of The Sage Group plc, a leading global supplier of business management software and services. At Sage, we live and breathe business every day. We are passionate about helping our customers achieve their ambitions. The Sage portfolio includes well known financial management products and services such as Peachtree by Sage, Sage Accpac ERP, Sage MAS ERP and Simply Accounting by Sage; CRM software and services such as Sage CRM, Sage saleslogix and ACT! by Sage; plus a full line of industry-focused products for construction & real estate, nonprofits, human resource and payroll management, healthcare practice management and electronic health records.

This free English as a second language (ESL) lesson helps you learn words such as customer, servicing, client and client book. I post free instructional lessons daily to help you learn business English. I specialize in Business but I also do basic lessons as well. Please subscribe if you want to view more videos.

Subcontracting is a more formal version of outsourcing. It consists of entering into a contract with another business to perform a service for you that is part of a bigger job. When you subcontract work, you are still responsible for getting the work done and in a manner (more…)

When we are as a manufacturer that produce so many kinds of stuff for market, there is a rule that we must determine the time line of our products. Like when the first time we decide when our product will be launched (more…)

The client is paying for her experience, not yours. You must leave yours at home.

It’s critical that everyone on your team realizes that you are in the experience business. In other words, as employees they must leave their personal baggage at the door and deliver exceptional service every day to every client. Although we have many upscale clients, our aver-age client is middle-class (more…)

A Secret Service system with a major impact is the way we incorporate the client’s name into the processes of scheduling an appointment, checking in, and checking out. This is a policy from Marriott Desert Springs in Palm Springs, California. At every customer interaction, the Marriott staff member uses the customer’s name (more…)

In 1999 we discovered that out of 8,000 new clients, 535 of them did not give us their addresses because we failed to ask them to fill out an information card. That doesn’t look too bad on the surface, because we got 93 percent of our new clients to fill out the card, but, out of the 535 clients who (more…)

When I was a young boy, my brother and I sold peaches from our backyard tree door to door. By age 10, I had a pretty good handle on capitalism. The idea that “The customer is always right” was ingrained at a very young age. I had heard it from family and friends, but experience brought the message home. To this day, in a customer service environment, I still believe that the customer is always right. However, your customers (more…)