I have a brother and right now he is working for a telecommunication company. His company is a network provider for satellite telephone especially for the non city region. His current project is providing the telecommunication network for a small village in a state. He and his team should (more…)

Thinking about business will be endless conversation. There are so many topics inside the business world but I am sure there are some special topic only which can be a special and hot topic for every one, one of them is “see the chance and start business.” We can start with short (more…)

The education world already slightly moves since around five years ago. When the first time school and university are founded, their first missions were provided and gave education service to the student. Beside that mission like education fee or facility fee is not a big (more…)

Doctors’ offices are notorious for poor customer service. One pediatrician we called had office hours Monday through Friday, 9:00 A.M. to 3:00 P.M., and was closed late afternoons, evenings, and Saturdays. Their patients are children who are in school from 9 to 3. When will doctors catch up with the rest of the world and have (more…)

The client is paying for her experience, not yours. You must leave yours at home.

It’s critical that everyone on your team realizes that you are in the experience business. In other words, as employees they must leave their personal baggage at the door and deliver exceptional service every day to every client. Although we have many upscale clients, our aver-age client is middle-class (more…)

What’s different between businessman and employee status? May be we can answer base on the real situation that businessman always have a special place to run his business and employee only have a place where he does his work. That’s just one sample because actually from (more…)

Alaska Airlines has gone after a certain niche market that many airlines have totally ignored, thus giving them a point of difference. The air-line has made significant efforts to attract the unaccompanied juvenile passenger. Children represent a growing market for airlines. In 2001, the Air Transport Association estimated that some seven million passengers were children. Some children fly so (more…)

We ask new employees, “What do we sell?” They answer, “Haircuts, manicures, facials, and massages.” I tell them, “If we sold only haircuts, manicures, facials, and massages, we would have been out of business years ago.”

While I believe our services are second to none, in nearly every case our prices (more…)

Right now I stay on an estate area that I always dream of since four years ago. Yes this is one of my big dreams and this dream already reached with support from my whole family. I understand if I can’t buy (more…)

When you think of banks, you don’t exactly think of an experience. What comes to mind are sterile lobbies, desks, and long lines? The Ozaukee Bank in Grafton, Wisconsin looks like a luxurious family room, with a fireplace, multiple TV screens, gourmet coffee, home decorating magazines and books to browse (more…)