Most small business owners I’ve observed see hiring as an un-pleasant chore. It’s a to-do list task to be squeezed in between other more important duties. I hear them say things such as, “Man, you’ve got to kiss a lot of frogs to find the person you’re looking for,” or “I can’t be wasting time in all those inter-views.” The worst one is, “In my town, you just can’t find enough people who want to work.” You can talk to an owner in Buffalo or Boise and get the same lament.
My friend Charlie Wonderlic, president of Wonderlic, Inc., knows more about small business hiring and training than anyone I know. His company is not only a privately held, fast-growth company but also a leader in helping employers hire and retain the best people. “In too many privately held com-panies, more time and effort is spent evaluating the cost and benefits of a new copy machine than a new employee,” ex-plains Wonderlic. “Equipment purchases are always based on a thorough analysis of features, functionality, price, and re-turn on investment. Hiring decisions are typically made based more on ‘gut feelings.’ Think about it—which is the bigger investment?”
In most cases, these business owners have waited until they’re desperate for help. They then throw out a quick classified ad on Monster.com or in their local paper and have an assistant sort through 50 resumes to find the best 10. The manager then interviews three and hires the first person who looks as though he or she can do the job without screwing up too much. These business owners just want to fill the position so they can “get back to their real job.”